Legal · Privacy

Privacy Policy

Last updated: 12 May 2025

Aram Legal is committed to handling the personal information of everyone who engages with us — whether as a client, an enquirer, or a visitor to this website — with care, discretion, and in accordance with applicable law. This Privacy Policy explains what data we collect, how we use it, and what rights you hold in relation to it.

This policy applies to Aram Legal, operating from 18/6 Ratchadamri Road, Lumphini, Pathumwan, Bangkok 10330, Thailand. We act as the data controller for personal information collected through this website and through our client engagement processes.

Questions about this policy may be directed to [email protected].

1. What personal data we collect

We collect personal data in two ways: directly from you, when you fill in a contact form or send us correspondence; and automatically, through the use of cookies and similar technologies when you visit this website.

Information you provide to us

• Your name and contact details (email address and telephone number)
• A description of your pension matter, as you provide it in correspondence or at consultations
• Identity and documentary information shared in the course of preparing legal files
• Records of your instructions to us and your approval of documents prepared on your behalf

Information collected automatically

• Browser type, device information, and approximate location (country level)
• Pages visited, time on site, and navigation patterns (analytics)
• Cookie preferences stored in your browser

2. Legal basis for processing

Under the Personal Data Protection Act B.E. 2562 (PDPA) — the primary data protection law applicable in Thailand — we process your personal data on the following legal bases:

• Contract: Processing necessary to deliver the services you have engaged us to provide
• Legal obligation: Processing required to comply with professional conduct rules and applicable law
• Consent: Processing of optional information (including analytics cookies) where you have given your explicit consent
• Legitimate interest: Processing for internal quality review and improvement of our services, where this does not override your rights

3. How we use your data

We use your personal data for the following purposes:

• To respond to your enquiries and assess which of our services may be relevant to your situation
• To prepare, review, and file documents on your behalf in the course of the engaged service
• To communicate progress updates and seek your approval before significant steps are taken
• To maintain a record of the engagement, including all instructions and approvals given
• To understand how visitors use this website and to improve the content and functionality we offer

We do not use your personal data for direct marketing. We do not sell or share your data with third parties for their own commercial purposes.

4. Data retention

Client files — including identity documents, correspondence, and submitted applications — are retained for seven years from the completion of the engagement, in accordance with professional conduct obligations. Website enquiry data not resulting in an engagement is deleted within twelve months. Analytics data is retained in aggregated, anonymised form and is not linked to individual users.

5. Third-party services

We use the following third-party services in operating this website:

• Google Analytics: Website usage analytics (if analytics cookies are accepted)
• Google Maps: Location map displayed on our homepage (no personal data transmitted unless you interact with the map directly)

Each of these providers operates under its own privacy policy. We recommend reviewing those policies if you have questions about how they handle data.

6. Cookies

This website uses cookies to support basic functionality and — with your consent — to collect anonymised analytics data. A description of each cookie category and tools to manage your preferences are available in our Cookie Policy. You may update your preferences at any time by revisiting that page.

7. Data security

Client documents and personal data are held on access-controlled systems that are not accessible to general office administration. Files shared with us electronically are stored with encryption at rest. Access to client files is limited to the advisers working on the relevant matter. In the event of a data security incident affecting your personal data, we will notify you in accordance with our obligations under the PDPA.

8. Your rights under Thai data protection law

Under the PDPA, you hold the following rights in relation to your personal data held by Aram Legal:

• Right of access: To request a copy of the personal data we hold about you
• Right of rectification: To request correction of inaccurate or incomplete data
• Right of erasure: To request deletion of your data, subject to our legal obligations to retain certain records
• Right of portability: To receive your data in a structured, commonly used format
• Right to object: To object to processing based on legitimate interest
• Right to withdraw consent: To withdraw any consent previously given, without affecting the lawfulness of processing prior to withdrawal
• Right to lodge a complaint: With the Personal Data Protection Committee of Thailand, if you believe your rights have not been respected

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

9. Third-party links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their individual privacy policies before providing any personal information.

10. Children's privacy

Our services are directed exclusively at adults. We do not knowingly collect personal data from individuals under the age of eighteen. If you believe a minor has submitted personal data to us, please contact [email protected] and we will take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will be updated accordingly. Continued use of our website or services following any such update constitutes acceptance of the revised policy.

12. Contact details

For any questions or requests regarding this Privacy Policy or the personal data we hold:

• Email: [email protected]
• Post: Aram Legal, 18/6 Ratchadamri Road, Lumphini, Pathumwan, Bangkok 10330, Thailand
• Telephone: +66 2 416 8253 (Monday–Friday, 9:00–17:30)